Chatbots, those AI-infused assistants that can be used by enterprises for any number of time-saving and productivity-increasing tasks, are some of the lowest hanging fruit in any organization’s quest to adopt generative artificial intelligence (genAI).
Beginning with OpenAI’s ChatGPT in November 2022, chatbots have been increasingly adopted to automate various business processes and assist employees in performing mundane tasks.
Chatbots can be integrated through APIs with enterprise resource planning (ERP) and customer relationship management (CRM) backend systems to utilize proprietary data and automate data-intensive tasks such as updating customer records.