US-based software company Pegasystems has announced the launch of Knowledge Buddy, a generative AI-based assistant to help organizations collate data spread across different sources.
Typically, information is scattered across several locations in an organization and this can make it tougher for employees and customers to access it. “The needed information is usually spread across documents, Wiki’s or fileshares, which takes away precious minutes to sort through and find, so they [employees] can serve their customers or get their work done,” explained Don Schuerman, CTO and Vice President of Product Strategy and Marketing, Pegasystems.