The production use of generative AI in businesses is well under way, increasing five-fold in 2023 as companies rushed to integrate the new technology into IT departments, line of business operations and almost everywhere else, according to a new report by business automation vendor Workato.
The report, released today, was based on data collected from 1,055 companies between 2021 and 2023. While it showed that spending on genAI tools still represents less than 1% of enterprise expenditures, “the data [also] show that the market buzz is grounded in reality.”